Tell us about your appliance and we will arrange a trained FOTILE technician to visit you.
If you have contacted us before, we will bring your details forward so you do not have to type them again.
Choose one of these if you simply need a routine visit or a new installation. The form becomes shorter.
Our service coordinator will use these details to confirm your appointment.
Your selection determines the questions we ask on the next page.
The model code appears on the silver rating plate beneath or behind the unit. If you cannot find it, leave it blank — the technician will record it during the visit.
Select everything that applies. The more precisely you describe it, the better prepared the technician arrives.
Your request is routed to the closest of our three service centres.
We pick the centre for your province. If another one is genuinely closer to you, choose it here and we will route your request there instead.
Written exactly as you would give it to a courier.
Optional, and it saves the technician a telephone call and a great deal of driving.
Up to four photographs, entirely optional. A picture of the unit, the rating plate or the fault itself is worth a great deal.
Photographs are resized and compressed inside your browser before sending, so nothing large travels over mobile data. On a computer you may also drag an image directly onto a frame above.
Everything below can still be changed.
A coordinator will telephone you within twenty-four hours to agree a time. Your reference number works on the tracker immediately. Only genuine FOTILE parts are fitted, by factory-trained technicians.
.png)